Frequently Asked Questions (FAQ)

Why Did I Get An Error Message Entering My Billing Info?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue). If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact Customer Care at: iceeiwear21@gmail.com

How Can I Cancel Or Change My Order?

We are unable to cancel orders once placed. If you need to make a size modification please email us immediately at: iceeiwear21@gmail.com .  We generally process orders in stock items immediately, and once our warehouse has processed your order, we will be unable to make any changes.

Can I Add Another Item To An Already Placed Order?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and email us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

I have concerns shopping and entering payment online…..

We want you to be able to shop at iceeiwear.com with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to email us at:  iceeiwear21@gmail.com , leave your contact information and a sales consultant will contact you as soon as possible.

What if I entered my shipping information incorrectly or missing information?

Icee I Wear ships all orders to the shipping address provided by the customer. Icee I Wear accounts and Pay Pal accounts offer the customer the opportunity to update or change the shipping address prior to completing the order online. If the customer does not properly update the shipping address before completing the order Icee I Wear must be immediately emailed to see if the information can be corrected.  We take pride in preparing orders to ship to our customers as quickly as possible, so please notify us as soon as possible for corrections to be made. We will do our best to fulfill your request and change the address. If we are unable to, we do not take responsibility for the incorrect information. email us at:  iceeiwear21@gmail.com , leave your contact information and a sales consultant will contact you as soon as possible.

Why didn’t I receive my confirmation email?

First, please check your Spam account as our emails occasionally end up there. If you still have not received your confirmation email it may be due to a spelling mistake when inputting your email address in to your order. If when placing your order, you received the message saying, ” Thank You For Your iceeiwear.com Order,” then we did receive your order. Please contact our customer service team with your confirmation number and they will be able to assist in remedying any issues with your confirmation email.

How discreet will the packaging be that you ship my order in?

At Icee I Wear we understand the need for discretion. All merchandise shipped from Yandy is packed in nondescript pouches or boxes provided by the United States Postal Service. In addition, our business name is not included on the return address label, you will only see “I.C” along with our address.  If you still have concerns as to the amount of discretion used in shipping packages from Icee I Wear, please contact us at: iceeiwear21@gmail.com , leave your contact information and a sales consultant will contact you as soon as possible.

Can I opt for a local pickup or delivery?

Yes, if you are located in the South Bay / Los Angeles area, you can opt for a local pickup. In order to do so, you will need to make special arrangements with our Icee I Wear team. In order to do so, please email us at: iceeiwear21@gmail.com before the order is placed. A sales consultant will need to place the order for you in order to utilize this option.

For club customer deliveries, orders must be over $250.  Please email us at: iceeiwear21@gmail.com before the order is placed. A sales consultant will need to place the order for you in order to utilize this option and schedule a delivery.

How can I earn free shipping?

If you are located within the United States and your order is at least $75.00, you will receive FREE standard shipping. By selecting this option, the order will be received in approximately 2 – 5 business days depending on the location.

When will an item be restocked?

Some items are not master produced as we like to keep our unique touch, please feel free to email us at: iceeiwear21@gmail.com and we can assist you with soonest restock date or similar alternatives that you will be happy with.